121 Financial Credit Union New Accounts Survey
 
 
 

1. Overall, how satisfied are you with the service at 121 Financial Credit Union? (Required)

Very
Dissatisfied
1
2 3 4 Very
Satisfied
5

2. Thinking about your last visit to 121 Financial Credit Union, how do you feel about each of the following items?

Disagree
Strongly
Disagree
Somewhat
Neutral Agree
Somewhat
Agree
Strongly
We served your needs promptly
We addressed you by name
We treated you as an honored guest
The employees were knowledgeable
We identified additional financial needs and recommended solutions that would improve your financial life
We thanked you for your business

3. What could we have done to make this experience even better for you?

4. What is the reason you opened an account at 121 Financial Credit Union? (Select all that apply)

Convenience/location
Low loan rates
High dividends
Free Services
Checking account
Low fees
Other

5. Where do you have the majority of your financial products and services?

121 Financial Credit Union
Another financial institution
Name of institution

6. Why do you have the majority of your business with the financial institution you mentioned in question 5? (Select all that apply)

Convenience/location
Low loan rates
High dividends
Free Services
Checking account
Low fees
Other

7. What could 121 Financial Credit Union do to become your primary financial institution? (Select all that apply)

Show me how switching financial institutions is easy
Show me how I will save more money with 121 Financial CU products and services
Show me how I will make more money with 121 Financial CU products and services
Show me how 121 Financial CU services are more convenient
Other

8. How did you hear about 121 Financial Credit Union? (Select all that apply)

At work
Online
Family member
Friend
Newspaper/radio/billboard/television ad
Other

9. Based on your experience so far with 121 Financial Credit Union, how likely would you be to recommend the Credit Union to your friends and/or family?

Definitely not
Probably not
Maybe
Probably would
Definitely would

10. Which 121 Financial Credit Union branch do you use most often?

Touchton Branch(Headquarters)
        9700 Touchton Road
Adams Street Branch (Downtown)
        300 W. Adams Street
Intracoastal West Branch
        12740-12 Atlantic Blvd
Kendall Town @ Arlington
Mandarin Branch
        12250 San Jose Blvd.
Orange Park Branch
        6072 Youngerman Circle
Westside Branch
        8101 Normandy Blvd (West of I-295 and Foraker Road)
Swisher Branch
        Swisher International Campus (Available for Swisher Employees Only)
River City Branch
        14023 Revell Drive
Call Center (telephone representatives)
Private PC/Internet Banking

11. Were you an existing member before opening this new account?

Yes
No

Thank you for participating in this survey. Before you submit the survey, please make certain you have answered question number 1, as an answer to that question is required.