121 Financial Credit Union New Accounts Survey
1. Overall, how satisfied are you with the service at 121 Financial Credit Union? (Required)
2. Thinking about your last visit to 121 Financial Credit Union, how do you feel about each of the following items?
3. What could we have done to make this experience even better for you?
4. What is the reason you opened an account at 121 Financial Credit Union? (Select all that apply)
Low loan rates
5. Where do you have the majority of your financial products and services?
121 Financial Credit Union
Another financial institution
Name of institution
6. Why do you have the majority of your business with the financial institution you mentioned in question 5? (Select all that apply)
Low loan rates
7. What could 121 Financial Credit Union do to become your primary financial institution? (Select all that apply)
Show me how switching financial institutions is easy
Show me how I will save more money with 121 Financial CU products and services
Show me how I will make more money with 121 Financial CU products and services
Show me how 121 Financial CU services are more convenient
8. How did you hear about 121 Financial Credit Union? (Select all that apply)
9. Based on your experience so far with 121 Financial Credit Union, how likely would you be to recommend the Credit Union to your friends and/or family?
10. Which 121 Financial Credit Union branch do you use most often?
9700 Touchton Road
Adams Street Branch (Downtown)
300 W. Adams Street
Intracoastal West Branch
12740-12 Atlantic Blvd
Kendall Town @ Arlington
12250 San Jose Blvd.
Orange Park Branch
6072 Youngerman Circle
8101 Normandy Blvd (West of I-295 and Foraker Road)
Swisher International Campus (Available for Swisher Employees Only)
River City Branch
14023 Revell Drive
Call Center (telephone representatives)
Private PC/Internet Banking
11. Were you an existing member before opening this new account?
Thank you for participating in this survey. Before you submit the survey, please make certain you have answered question number 1, as an answer to that question is required.