1. How satisfied were you with the {Insert Name} Online Mortgage Company overall?
2. If a friend asked you where to go to obtain a mortgage, would you recommend the {Insert Name} Mortgage Company?
Yes No
3. Please indicate your agreement or disagreement with each of the following statements
DisagreeStrongly DisagreeSomewhat Neutral AgreeSomewhat AgreeStrongly The online application process was easy The online application process was secure The employees treated me with respect and courtesy The Web site clearly explained all material I needed to supply to process my application {Insert Name} did not request more information than I thought was really needed The Web site explained the {Insert Name} mortgage process thoroughly The employees explained the mortgage process thoroughly The employees were knowledgeable about mortgages The employees were easy to reach when needed I was kept well informed of the status of my application The employees were responsive to my concerns and questions The documents that {Insert Name} prepared for the closing was accurate {Insert Name} was ready to close on the scheduled closing date My mortgage was handled fast enough I was treated fairly It is easy to do business with the {Insert Name} Mortgage Company I was pleased with the mortgage interest rate
Yes No [Go to question 6]
5. Please indicate your agreement or disagreement with each of the following statements about the email service you received.
DisagreeStrongly DisagreeSomewhat Neutral AgreeSomewhat AgreeStrongly {Insert Name} responded to all of my emails I received responses in a timely manner The email messages {Insert Name} sent were helpful
One Two Three Four Five to Seven 8 to 14 15 to 21 22 to 30 31 to 60 61 or more
7. Which of the following factors helped you to select the {Insert Name} Mortgage Company for your mortgage? (PLEASE SELECT ALL THAT APPLY.)
Link from a web site Search engine Existing or prior relationship with {Insert Name} Interest Rates Fees or closing costs Liked the types of mortgages available Liked the MortgageLine telephone mortgage service Radio advertising Newspaper advertising Yellow page advertising Newspaper article Reputation of {Insert Name} Mortgage Company Reputation of {Insert Name} Bank Convenient Location Recommendation of Web site Recommendation of Realtor Recommendation of Friend or relative Recommendation of Business associate Recommendation of Employee Recommendation of Builder Made decision myself -- Nobody recommended the {Insert Name} Mortgage Company to me
8. What was the amount of your loan from the {Insert Name} Mortgage Company?
$0 to $49,999 $50,000 to $99,999 $100,000 to $199,999 $200,000 to $499,999 $500,000 or more
9. What is your age?
Under 25 25 to 34 35 to 44 45 to 54 55 to 64 65 or older
10. In the space below, please write any comments or suggestions you have. Feel free to add your name and telephone number if you would like someone from the {Insert Name} Mortgage Company to follow-up with you directly.