E-Value PC Help Desk Survey Download Page
E-Value PC Help Desk Survey
- Length -- three pages,
- Overall satisfaction with service received,
- Attributes addressing the following areas:
- Service provided by the person who answered the initial call,
- If the call was transferred, service provided by the person to whom the call was transferred,
- If a technician was sent to fix the problem, service provided by the technician.
- Reason for the call to the help desk, including identification of any software involved.
- Problem resolution speed.
- Who actually solved the problem.
- Categorization of user PC experience.
- A battery of demographic questions.
See what we are offering before you buy -- download a copy of the E-Value PC Help Desk
questionnaire from our Employeesurveys.com web site. The questionnaire is in Microsoft Word 6.0 format. Attached to the questionnaire is a registration form, and an order form for our E-Value PC Help Desk Data Analysis Spreadsheet.
E-Value PC Help Desk Data Analysis Spreadsheet
We have designed acomprehensive data analysis spreadsheet for use with the E-Value 2000 Help Desk Survey. The spreadsheet, Microsoft Excel 97 file, contains the following:
- Detailed instructions for data entry,
- The following worksheets:
- Summary of overall satisfaction,
- Detailed table of all attribute scores, including average scores and percentage calculations (percent agreeing strongly, disagreeing strongly, etc., with attribute and benefits statements),
- Summary table of all attribute scores (net percentage agreeing, disagreeing, and average scores),
- Table detailing results for all other questions,
- Worksheet containing macros to list all attributes, in order of importance to overall satisfaction.
- Worksheet containing graphs summarizing the results of all quantitative questions in the survey.
Our spreadsheet enable you to do something that many of you wanted -- to easily add and modify questions
The price for this spreadsheet is $250. If purchased at the same time as the E-Value PC Help Desk questionnaire, the price for both files is $300, a savings of 25% over purchasing these items separately. Please note -- in order to purchase the spreadsheet file, you must purchase the rights to use the questionnaire.
Perhaps you have people who can write a spreadsheet from scratch for you. If so, this certainly is an option you should consider. However, we should point out that it would take several days for a person fairly well-versed in Microsoft Excel to write a spreadsheet with the functionality of ours.
Custom Services
Are you considering restructuring your help desk services? Have you recently outsourced your help desk
services, or are you considering doing so? Has there been an increase in calls to the help desk?
Perhaps your business needs a customized help desk survey. Custom surveys are designed after extensive interviews with you to understand the specific human resources issues facing your business. The project will be managed from start-to-finish by Dr. Donald Payne, President of Payne Research Group. Dr. Payne holds a Ph.D. in Psychology, and has extensive experience designing and conducting research for Fortune 500 companies. Custom surveys usually cost between $3000 and $25,000.
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