The Seven Deadly Sins Leading to Employee Dissatisfaction
What are the things that are most important for organizations to fix in order to improve employee satisfaction? To know for certain for
any given organization, you have to properly measure employee satisfaction and its drivers. Results can differ widely by company/organization.
In general, though, organizations (usually companies) often share some of the same critical problems.
In order to identify those problems, when we analyze the results of employee satisfaction and engagement surveys, we begin with our quadrant analysis.
The top left-hand quadrant identifies items that are high in leverage (highly related to overall satisfaction) and where an
organization also does relatively poorly (low in employee ratings). We call these "critical factors," because it is critical
they be improved if employee satisfaction is to be improved.
We usually measure 60 to 70 items and select a handful or so from the top left-hand quadrant - those items furthest to the left
and/or closest to the top in the quadrant. We call these "critical factors." Since each organization is unique, critical factors vary from organization to
organization. However, some items show up with a fair degree of regularity.
In a review of 100 studies we recently completed, we identified nine items that were found to be "critical factors" in 20 or more studies.
Two of these were of a similar nature, so we boiled the list down to seven factors. Most of the factors are the types of issues
that can be corrected without large expenditures of money. Indeed, in some cases, correcting these issues would result in a
more efficient organization.
Here we present, in order of "least to most problematic" are the Seven Deadly Sins.
Combined, one or more of these items was a critical factor in 96 of 100 studies.
Sin #7 is Lack of Recognition.
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