|
Our Restaurant Customer Satisfaction Survey is a postcard size, one-color questionnaire. Description follows below.
Purpose of this Questionnaire
Track satisfaction of restaurant customers. Identify areas for improvement.
Who Would Benefit from Purchasing this Questionnaire?
Any restaurant owner or manager who wishes to keep customers coming back and spreading positive word-of-mouth advertising about the restaurant.
General Description of the Information Obtained by this Questionnaire
- Overall satisfaction.
- Six "attribute" ratings.
- Respondent comments.
The Printing Process
We have a working relationship with a printing specialist. Once we have modified our questionnaire to suit your business, our specialist will handle the printing. If you want to have the questionnaires mailed to you instead of to us, our printer will accommodate your need.
The Questionnaire Distribution and Receipt Process
These questionnaires are designed to be left on tables. They also can be handed to customers when the check is presented. Handing questionnaires to customers will result in a higher number of returns and results which are more representative of the true feelings of your customers. Whichever method you choose, you should try to be consistent in using it if you intend to track results.
We have designed the questionnaire so that it must be mailed back to us (or, if you prefer, to your office) directly. This eliminates the possibility of front-line employees sifting through completed questionnaires in search of negative comments, which they could then withhold.
The Analysis Process
We will collect completed questionnaires until whatever time cut-off you specify. We will enter all data and provide a report summarizing the quantitative results. All comments will be transcribed verbatim and included in the report. Our price includes one analysis, for any time period you define. If you contract with us to provide reports for different time periods, we will show quantitative trends in the data.
You Will Receive Copies of the Following
- Questionnaires, customized with your company's name.
Return Postage
Our price includes return postage. At your choice, questionnaires can either be returned to your place of business or to ours. In either case, your customers should incur no postage costs, so the postage must be pre-paid. If you want the questionnaire to be returned to you, your return postage fees would be paid to the US Postal Service instead of The Business Research Lab. If you choose to have the questionnaires returned to you, we will adjust our price accordingly.
Pricing
For a bid, call us via our toll-free number, 1-866-960-9824. Or, if you prefer, contact us by email.
|
