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Our Realty Customer Satisfaction Survey is a two-page, two-color paper questionnaire. It is designed to be folded and mailed back with postage pre-paid. Description follows below.
Purpose of this Questionnaire
Track satisfaction of people who have sold their homes through a Realtor. Identify areas for improvement. Possibly use results in advertising.
Who Would Benefit from Purchasing this Questionnaire?
Any realty firm owner or broker who wishes to keep customers coming back and wants them to spread positive word-of-mouth advertising about the firm.
General Description of the Information Obtained by this Questionnaire
- Name of agent.
- Overall satisfaction.
- Ratings of 17 Realtor "attributes."
- Length of time to sell home.
- Previous sales attempt for this home with another Realtor.
- Ever recommended?
- Probability of recommending to a friend.
- Reasons why Realty firm was chosen.
- Respondent age.
- Respondent income.
- Respondent comments.
The Printing Process
We have a working relationship with a printing specialist. Once we have modified our questionnaire and cover letter to suit your business, our specialist will handle the printing. If you want to have the questionnaires mailed to you instead of to us, our printer will accommodate your need.
The Questionnaire Distribution and Receipt Process
The mailing would be handled from your office. Questionnaires should be mailed to customers within one to two weeks following the closing of a home you have sold for the customer. Questionnaires are returned to us postage-paid.
The Analysis Process
We will collect completed questionnaires until whatever time cut-off you specify. We will enter all data and provide a report summarizing the quantitative results. All comments will be transcribed verbatim and included in the report. Our price includes one analysis, for any time period you define. If you contract with us to provide reports for different time periods, we will show quantitative trends in the data.
You Will Receive Copies of the Following
- Questionnaires, customized with your company's name.
- Cover letters, printed on your letterhead.
- Envelopes, with your return address and/or logo.
Return Postage
Our price includes return postage. At your choice, questionnaires can either be returned to your place of business or to ours. In either case, your customers should incur no postage costs, so the postage must be pre-paid. If you want the questionnaire to be returned to you, your return postage fees would be paid to the US Postal Service instead of The Business Research Lab. If you choose to have the questionnaires returned to you, we will adjust our price accordingly.
Pricing
For a bid, call us via our toll-free number, 1-866-960-9824. Or, if you prefer, contact us by email.
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