• Purpose of this Questionnaire
• Who Would Benefit from Purchasing this Questionnaire?
• General Description of the Information Obtained by this Questionnaire
• The Printing Process
• The Questionnaire Distribution and Receipt Process
• The Analysis Process
• Documents You Will Receive
• Return Postage
• Pricing

Track satisfaction of insurance agency customers who have filed insurance claims. Identify areas for improvement. Identify problems with particular claims for follow-up work with customer.

Who Would Benefit from Purchasing this Questionnaire?

Any insurance agency owner or manager who wishes to keep customers coming back and spreading positive word-of-mouth about the insurance agency.

General Description of the Information Obtained by this Questionnaire

• Date of claim.
• Eleven "attribute" ratings.
• Did amount of damage exceed deductible?
• Two "check-processing" attribute ratings.
• Ever recommended?
• Recommendation probability.
• Repeat purchase probability.
• Type of claim (policy type).
• Respondent age.
• Household income.
• Respondent Comments.

The Printing Process

We have a working relationship with a printing specialist. Once we have modified our questionnaire and cover letter to suit your business, our specialist will handle the printing. If you want to have the questionnaires mailed to you instead of to us, our printer will accommodate your need.

The Questionnaire Distribution and Receipt Process

The questionnaire can either be mailed to all customers or to a random sample of claims' customers. The mailing would be handled by your office. You would want to choose the random mailing method if you have so many claims customers that the cost of mailing to all would be prohibitive.

The Analysis Process

We will collect completed questionnaires until whatever time cut-off you specify. We will enter all data and provide a report summarizing the quantitative results. All comments will be transcribed verbatim and included in the report. Our price includes one analysis, for any time period you define. If you contract with us to provide reports for different time periods, we will show quantitative trends in the data.

You Will Receive Copies of the Following

• Questionnaires, customized with your company's name.
• Cover letters, printed on your letterhead.
• Envelopes, with your return address and/or logo.

Return Postage

Our price includes return postage. At your choice, questionnaires can either be returned to your place of business or to ours. In either case, your customers should incur no postage costs, so the postage must be pre-paid. If you want the questionnaire to be returned to you, your return postage fees would be paid to the US Postal Service instead of The Business Research Lab. If you choose to have the questionnaires returned to you, we will adjust our price accordingly.

Pricing

For a bid, call us via our toll-free number, 1-866-960-9824. Or, if you prefer, contact us by email.